TMS - Technology Management SolutionsSuperior Support
Technical Support
- Phone Support Helpdesk - 8 AM to 5 PM, M-F
- 24 hour emergency hotline available
- Troubleshooting of user issues over the phone remote login / onsite
- Onsite Break / Fix and Emergency Service
Technology Management
- Hands-on Project Management experience with a variety of server, hardware and connection rollouts / upgrades
- Experience developing technology plans, including recommendations, budget, schedule, and team structure / responsibilities,
- Successfully managed / executed projects in environments operating 24 hours
Core Infrastructure
- Design of local and wide-area networks (LAN/WAN)
- Optimization of existing networks
- Oversee physical plant / wiring subcontractors
- Work directly with hardware vendors, including Cisco, Dell, Barracuda, WatchGuard, SonicWall, and Juniper (NetScreen)
- Routing, including WAN, Internet, Redundant connections
- Implemention of secure VPNs
- Detailed documentation, including Visio Diagrams